Submit A Support Ticket - Sunseeker Elite Global

Your request to customer service

For system error codes, bugs, or unexpected alerts.

Email address *

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Product / Model *

V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others

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Subject *

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Description *

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Fault Description *

Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others

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Attachment

Add file or drop files here

For product usage inquiries, setup assistance, and general guidance.

Email address *

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Serial Number *

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Subject *

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Description *

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Product / Model *

V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others

Please fill in all required fields.

Error Code

E1 Robot outside the work zone
E2 Wheel motor blocked
E3 Cutting motor error
E4 Robot bumper blocked
E5 Robot lifted
E6 Robot tilted
E7 Angle sensor is activated often
E8 Error when docking at the charging station during the charging process
E9 Robot trapped
E10 Upgrade failed
E12 Battery voltage error
E13 Charging current too high/low
E14 The current map area is too large
E15 Rear wheel motor steering motor error
E16 Lifting motor error
E21 RTK positioning anomaly
E22 The front camera is obscured
E23 Empty Map error
E24 RTK Base Station Signal missing
E25 Mapping failed
E26 RTK calibration fail
EE Support from the dealer required
BP Battery temperature error

Fault Description *

Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others

Please fill in all required fields.

Attachment

Add file or drop files here

For hardware issues, device damage, or maintenance requests.

Basic Info

Subject *

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Email address *

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Have you already contacted support about this? *

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Product Info

Product / Model *

V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others

Please fill in all required fields.

Serial Number *

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Purchase Date *

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Warranty Status *

In Warranty
Out of Warranty

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Proof Of Purchase *

Add file or drop files here

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Error Info

Fault Description *

Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others

Please fill in all required fields.

Error Code

E1 Robot outside the work zone
E2 Wheel motor blocked
E3 Cutting motor error
E4 Robot bumper blocked
E5 Robot lifted
E6 Robot tilted
E7 Angle sensor is activated often
E8 Error when docking at the charging station during the charging process
E9 Robot trapped
E10 Upgrade failed
E12 Battery voltage error
E13 Charging current too high/low
E14 The current map area is too large
E15 Rear wheel motor steering motor error
E16 Lifting motor error
E21 RTK positioning anomaly
E22 The front camera is obscured
E23 Empty Map error
E24 RTK Base Station Signal missing
E25 Mapping failed
E26 RTK calibration fail
EE Support from the dealer required
BP Battery temperature error

Repair Contact Info

Repair Name Of Customer *

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Repair Phone Number *

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Repair Email *

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Repair Pick Up Address

Street *

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House Number *

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Postal Code *

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City *

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Country *

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Submission successful

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