Support Ticket Detail - Sunseeker Tech Global

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Ticket Info

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Product / Model *

V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others

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Serial Number *

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Purchase Date *

Warranty Status *

In Warranty
Out of Warranty

Proof of Purchase *

Fault Description

Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others

Error Code

E1 Robot outside the work zone
E2 Wheel motor blocked
E3 Cutting motor error
E4 Robot bumper blocked
E5 Robot lifted
E6 Robot tilted
E7 Angle sensor is activated often
E8 Error when docking at the charging station during the charging process
E9 Robot trapped
E10 Upgrade failed
E12 Battery voltage error
E13 Charging current too high/low
E14 The current map area is too large
E15 Rear wheel motor steering motor error
E16 Lifting motor error
E21 RTK positioning anomaly
E22 The front camera is obscured
E23 Empty Map error
E24 RTK Base Station Signal missing
E25 Mapping failed
E26 RTK calibration fail
EE Support from the dealer required
BP Battery temperature error

Repair Name Of Customer *

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Repair Phone Number *

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Repair Email*

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Street *

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House Number *

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Postal Code *

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City *

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Country *

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Product / Model *

V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others

Please fill in all required fields.

Fault Description

Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others

Error Code

E1 Robot outside the work zone
E2 Wheel motor blocked
E3 Cutting motor error
E4 Robot bumper blocked
E5 Robot lifted
E6 Robot tilted
E7 Angle sensor is activated often
E8 Error when docking at the charging station during the charging process
E9 Robot trapped
E10 Upgrade failed
E12 Battery voltage error
E13 Charging current too high/low
E14 The current map area is too large
E15 Rear wheel motor steering motor error
E16 Lifting motor error
E21 RTK positioning anomaly
E22 The front camera is obscured
E23 Empty Map error
E24 RTK Base Station Signal missing
E25 Mapping failed
E26 RTK calibration fail
EE Support from the dealer required
BP Battery temperature error

Attachment

Product / Model *

V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others

Please fill in all required fields.

Fault Description

Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others

Attachment

Product

Serial Number

Attachment

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Why choose

Sunseeker

Pioneering Innovation

Pioneering Innovation

Cutting-edge technology that leads the way in wireless mowing.

Proven Expertise

Proven Expertise

Over 10 years of lawn care and robotics know-how, refined for real garden scenarios.

Reliable Performance

Reliable Performance

Tested across diverse lawns and engineered for durability you can rely on season after season.

Customer Support

Customer Support

Backed by trusted retail partners and responsive service teams before and after your purchase.